Thank you for getting in touch
Please submit your message to our contacts form below or send us a direct message to firstname.lastname@example.org. You can contact us on Instagram (@makeitscope) or Facebook Messenger (@makeitscope). All inquires will be responded to within our business hours of:
Monday-Friday 8AM-4PM PST
Please include your order # if it is regarding an order
Returns & Exchanges
Most Frequently Asked Questions
What is your return/exchange policy?
There will be a 14-day period to submit a return/exchange request. Products must be unworn, unwashed, and with tags on to qualify for a refund/exchange. Returns can be submitted at www.makeitscope.com/apps/return. There will be a $5 flat rate that will be subtracted from the refund amount. Initial shipping charges will not be refunded. Exchanges (excluding Hawaii & Canada) will be covered by us because we want to try our best to find your perfect size/color.
How much time do I have to request a return?
You have within 14 days of package being marked delivered to request a return/exchange! If 14 days pass and you have not contacted for a return label then we will not be able to accept a return/exchange.
How much time do I have to drop off my return at USPS?
You have within 14 days of receiving the return label to drop off your return at the post office. For example, if the label was sent to you on the 1st, you have until the 15th to drop it off at USPS. We can see the date that USPS scans the package so please follow the policy to ensure an eligible refund.
My package has been returned, when will I receive my refund?
Once your return arrives to our return parcel, we will inspect it and issue a refund as soon as possible. The refund will appear on your statement depending on how quickly your bank releases the funds, between 3-5 business days.
What material are the scrubs made out of?
Inspired by athleisure apparel, we wanted to implement that athletic quality into our scrubs to help heighten your performance. We use a combination of nylon and spandex to assure that you're able to stretch and move any way you need to while still feeling comfortable from the softness/lightweight quality that our scrubs deliver.
If I'm usually in between sizes, what should I do?
Our scrubs are designed to be true to size for our personal size chart. We highly recommend that you check out the size chart to confirm your measurements. If you're still unsure then think this: if you prefer a fitted look, we'd advise you to size down. For example, if you're normally a size medium, we'd recommend sticking with the medium for a looser comfort, and sizing down to a small for a more fitted look.
Will you have petite/tall/plus sizes?
Yes, our main goal is body inclusivity! We want everyone to feel confident and feel good in their own skin. Therefore, when we're financially able to add on an array of sizes to our line, rest assured that it'll be our main priority to help everyone get their perfect size.
How does shipping work?
Please allow us 1-2 days for handling. We always use priority with USPS, therefore your order should arrive within 2-4 business days. If any delay occurs, please send us an email at email@example.com with your order # and we will help you figure out the issue!
Do you ship internationally?
As of right now, since we are still a small business, our demographics will remain in the US, Canada, and Australia only. We hope to be able to offer our products to our international customers as soon as we can!